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Improving Organisations

Digital pioneer, educator, and mentor, 
Dr Russ Lewis is uniquely qualified in strategic transformation, managerial and leadership development
London commuters paying for the Tube at rush hour

Image credit: Ian Bell / Paul Curtis / Transport for London from Flickr

Industry Experience

Since 2014, around 10 million daily journeys through London are processed through the contactless fares engine IT systems Russ Lewis designed and built for Transport  for London (TfL). 

The agile ways of working and microservice designs that Russ introduced, completely transformed the way TfL works with its suppliers. It became a technology company, explicitly controlling its Intellectual Property through international licensing and IT operations. 

Bridging the Business-IT Gap

The gap between business and IT matters because it's an expensive and inefficient barrier. The needs of business and limitations of technology can be readily resolved by clarifying the shared outcomes of all stakeholders. Russ Lewis has experience of both sides and has the relational skills to understand, validate, and bring stakeholders together to deliver the right outcomes. 
An Operating Model for Business Agility
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mural of stylised diverse people

Image credit: Photo by Miles Peacock on Unsplash

Competence through Diversity

Diversity, equality and inclusion present challenges for some, but are essential for communicating new concepts and ways of working to senior managers and established teams. Change comes from developing understanding in practice - that means hands-on learning! After years of successful technology transfer and leadership development, Russ Lewis designs and delivers learning experiences that are engaging and effective for everyone.

Evidence-Based Practice  

Russ Lewis was awarded a distinction for his Master's dissertation on Organisational Agility in 2017. Drawing on Systems Thinking and professional experience (TfL case study) that work identified the need to explain how the role of the manager was changing in the digital era. 

In 2024, awarded the title Doctor of Professional Studies (Digital Transformation) for his research into managers as leaders of transformational improvement. This work revealed the need to understand Tensions Management. 
Manage Tensions (not people)

AGILE DELIVERY

The must-have outcome for every agile transformation program is improved delivery metrics. No matter if it's internal services or supplied products, value must be delivered predictably and agilely. 

OPERATING MODEL

Digital age businesses adapt quickly to new technology and social expectations. Transformational leadership overcomes inertia and inspires managers to continually improve the operating model.

GOVERNANCE & CONTROLS

Many established firms struggle to respond to market changes because of outdated control mechanisms. Replacing inward-facing constraints with customer-facing feedback loops enables high performance.

FINANCE & BUDGETS

Traditional accounting methods will be with us for some time yet, but improvements can be made at negligible risk, such as adding throughput and net cost lenses into the cost accounting mix. 
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February 21, 2021
Agile Delivery is a challenge for organisations like yours
Russ Lewis
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Achieving Agile Delivery is the toughest challenge of an executive career, no matter if it’s called digital transformation, adoption, or DevOps. The reality behind the highly-polished powerpoint decks and magazine stories is that despite fortunes being spent over many years, Agile is ‘out of reach’ to many leaders and managers. The evidence shows that challenges remain unresolved in many […]

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September 9, 2020
Context is Key
Russ Lewis
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Every organisation has a particular set of problems created by the thinking system employed by its managers.Humble leaders seek ways to improve themselves and their management teams. By opening themselves to learning and self-discovery, they see the flaws in their systems. This brings understanding, which makes what needs to change quite obvious.This is the normal […]

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March 26, 2023
What is contextual ambidexterity?
Russ Lewis
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Contextual ambidexterity is a culture that expects exceptional performance in both innovation and operation, overturning the illusion that it is either/or. Contextual ambidexterity is agile for managers.

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