BOOK A CALL

November 19, 2021

Business Agility Leadership Coaching (BALC) at HSBC

By Russ Lewis. Published online November 19, 2021

Business Agility Leadership Coaching (BALC) emerged as a consequence of asking leaders and managers across HSBC how they wanted to improve their agile leadership. Our proposed solution hit a sweet spot because we were 100% oversubscribed at the start and interest just kept growing during the three months of the structured learning events.

The 'secret sauce' of BALC is that it is an immersive and silo-busting experience and not a leadership program, which is why I discourage calling it a program. All delegates are supported by executive and agile coaches, making it a very rich experience and we intentionally create the conditions for self-organised group learning. I designed the curriculum to combine the benefits of 'leader as coach' with the Lean-Agile knowledge of the 'manager as mentor'. The learning modules are Coach, Leader, Manager, Mentor with each role building on the practice gained. For instance, Coach uses safety-creating and listening skills, then Leader uses their coaching competencies to facilitate outcome-driven collaboration.

We created modules as the learning progressed, informed more by the competence and confidence developed within the learning groups than by our expertise. We did this transparently, role-modeling agility and providing an authentic agile experience. When we got something wrong with one group, we re-worked the session for the next two learning groups and provided a repeat for those who had experienced the one that had not worked. That level of commitment and service to our internal stakeholders was really appreciated.

The materials (slides and reference links) are available under a Creative Commons BY-NC-ND license. This gives leaders and managers freedom to use and share the material, whilst making it difficult (or unethical) for consultancies and corporations to exploit it for their own purposes.

You may download the complete material as PDF for free from: Business Agility Leadership Coaching.

Enjoy!

Newsletter signup

    Recent Posts

    Invitation to collaborate in transformation research project

    This is an invitation to join the pathfinder cohort and help develop the Tensions Management approach so organisations that are struggling, can benefit, level-up, thrive and prosper. Collaborators will apply Tensions Management techniques to solve real issues in their organisations as part of a global action learning research study. The knowledge applied is not new, […]

    Read More
    Levelling-up digitally disadvantaged public and third sectors: Tensions Management research

    Ever wondered why managers struggle to overcome resistance to change? Why institutions consistently talk about improvement but cannot increase operational efficiency? And why do some sectors perform so badly when compared with others? Tensions Management is a better way to overcome resistance to change, as it addresses social and technical factors simultaneously. Dr Russ Lewis […]

    Read More
    Explaining organisational resistance to change

    Flawed Advice and the Management Trap, Chris Argyris, 2000 Social tensions in organizations prevent people from doing what they privately believe to be right. People espouse one model but employ another; they do not walk the talk. The gap between words and actions is compounded (by repetition) to become the infamous strategy – execution gap […]

    Read More
    How to restore Teams Wiki data after Jan 2024

    Microsoft killed Wiki on Teams - who knew they would delete our data too - here's how to restore it

    Read More
    Transformation research update

    'Managing Tensions not People' as transformation method research update at the end of 2023 This time last year I was searching through the ambidexterity literature for tensions other than the usual explore-exploit. I built a website to publish my progress online, which I think was a diversion! Literature research update I found more than 70 […]

    Read More
    The HOW of Transformation

    The HOW of Transformation recorded at the Global Digital Transformation Summit in Berlin 2023 Summary Managers who manage tensions enjoy greater performance, especially in complex and dynamic environments. In this 36-minute talk: I tell the story of Transport for London's transformation from a one-sided fares Operator to an integrated Developer-Operator. And show how technologists using […]

    Read More
    October 3, 2020
    The Agile Confessional - Episode 1, Russ Lewis

    What a priviledge to be the inaugral guest in Giles Lindsay's latest podcast adventure. We had great fun and it was a real blast! "Welcome to The Agile Confessional, a podcast that shares fun confessions from people who’ve spent a large part of their career working in the agile world. Hear the mistakes they made […]

    Read More
    December 3, 2023
    In praise of rights licensing bots

    I was at the digital transformation summit in Berlin last week when I got a scary "unlicensed use" email from a rights licensing lawyer. The rights licensing bot service sent me a screenshot of the page and the cartoon I was alleged to have used. I say alleged because I didn't recognise the cartoon or […]

    Read More
    December 4, 2023
    The HOW of Transformation

    The HOW of Transformation recorded at the Global Digital Transformation Summit in Berlin 2023 Summary Managers who manage tensions enjoy greater performance, especially in complex and dynamic environments. In this 36-minute talk: I tell the story of Transport for London's transformation from a one-sided fares Operator to an integrated Developer-Operator. And show how technologists using […]

    Read More
    1 2 3 14
    Copyright Russ Lewis 1994-2025
    linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram