Development Occurs over Time, not on a Training Course During our many combined years as trainers with Learning Tree International, the average instructor grade exceeded 3.8 of a possible 4.0. Attendees loved the training, and provided fantastic testimonials. But that doesn't mean they used what we taught them, or that they improved because of the […]
Ever wondered why managers struggle to overcome resistance to change? Why institutions consistently talk about improvement but cannot increase operational efficiency? And why do some sectors perform so badly when compared with others? Tensions Management is a better way to overcome resistance to change, as it addresses social and technical factors simultaneously. Dr Russ Lewis […]
Contrary to popular belief, managers are not there to ‘make difficult decisions’. What makes a decision difficult usually, is a lack of information. What makes a decision dangerous is the lack of knowledge of how to use that information. If a manager selects one item from a list of choices or approves an initiative instead […]
After almost two years of frustratingly slow progress, the DevOps transformation leaders at MIB (Massive Investment Bank, whose name is interesting but not important) are re-evaluating their choice of key performance indicators (KPIs). They’ve been using just two Agile metrics to measure DevOps progress, the number of releases made per month and the number of […]
