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Template for improvement and organisational transformation 

This engagement model is appropriate for internal improvement initiatives and Centres of Excellence. Whether you are leading as a manager, coach, improvement lead or external contractor, you provide a service to your organisation. Tools like this one are really effective.  

1. Co-Inquiry

Understand the current situation and opportunities.

Managers and workers know the problems that exist. Working with an empathetic and objective 3rd party makes it easier to prioritise what really matters.

2. Co-Design

Define specific outcomes that make a measurable impact.

Measure what matters then nobody has to guess what may work. Whether it's revenue, retention, or defect rate, data is the key to controlling product development.

3. On-going Support

Coach, educate, advise, and support staff.

Achieving product-market fit is a process of countless small questions, experiments, and decisions. Staff are more confident of success if they can count on regular support from experts during the first iterations.

4. Accountability

Support to maintain commitment to strategic goals.

Once a product performs in the market it becomes a cost centre to be managed. The 3rd party lens reminds management its strategic drivers and the measures needed to reach that position.

December 22, 2022
Coding organizational tensions
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May 19, 2014
Google Doodle's Working Rubik's Cube is Engaging

All rights for this image belong to Google Generations of Users Relate to Rubik Today the creatives at Doodle gave us something that perfectly matches its user generation that's interactive, colourful and engaging. A working Rubik's cube! Just last week I dared to ask why Google were paying their people to decorate the top of […]

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January 9, 2025
Invitation to collaborate in transformation research project

This is an invitation to join the pathfinder cohort and help develop the Tensions Management approach so organisations that are struggling, can benefit, level-up, thrive and prosper. Collaborators will apply Tensions Management techniques to solve real issues in their organisations as part of a global action learning research study. The knowledge applied is not new, […]

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Copyright Russ Lewis 1994-2025
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