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Template for improvement and organisational transformation 

This engagement model is appropriate for internal improvement initiatives and Centres of Excellence. Whether you are leading as a manager, coach, improvement lead or external contractor, you provide a service to your organisation. Tools like this one are really effective.  

1. Co-Inquiry

Understand the current situation and opportunities.

Managers and workers know the problems that exist. Working with an empathetic and objective 3rd party makes it easier to prioritise what really matters.

2. Co-Design

Define specific outcomes that make a measurable impact.

Measure what matters then nobody has to guess what may work. Whether it's revenue, retention, or defect rate, data is the key to controlling product development.

3. On-going Support

Coach, educate, advise, and support staff.

Achieving product-market fit is a process of countless small questions, experiments, and decisions. Staff are more confident of success if they can count on regular support from experts during the first iterations.

4. Accountability

Support to maintain commitment to strategic goals.

Once a product performs in the market it becomes a cost centre to be managed. The 3rd party lens reminds management its strategic drivers and the measures needed to reach that position.

March 26, 2025
Agile India 2025 talks (slides)

For those who attended my talks and asked for the slides, they are available here: Enjoy, and let me know how you apply the framework and put these ideas into practise.

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October 14, 2014
Gen Y to Lead Agile Transformation in Workplace

There’s a quiet revolution going-on right now fueled by people’s expectations of work and productivity. Everyone has a fantastic user experience with their devices and apps at home, and see no reason not to have the same at work. If Agile is about steady transformation, “big bang” is big risk As the next generation take-on […]

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December 8, 2019
Agile Delivery: you Want it, you Need it, but you Can’t Have it

Agile Delivery means putting value in your customer’s hands in weeks not years. It also means being able to change your mind about what you want to deliver, as often as the market demands.

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Copyright Russ Lewis 1994-2025
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