The HOW of Transformation recorded at the Global Digital Transformation Summit in Berlin 2023 Summary Managers who manage tensions enjoy greater performance, especially in complex and dynamic environments. In this 36-minute talk: I tell the story of Transport for London's transformation from a one-sided fares Operator to an integrated Developer-Operator. And show how technologists using […]
We have some mid-tier consultants in at the moment who are "focussing on culture." Since we don't separate culture from delivering value to customers, I asked what that meant in practice. Apparently: "A generic scheme of manoeuvre could involve a diagnostic that looks at things like empowerment, psychological safety, collaboration, purpose, customer centricity… then based […]
Business Agility Leadership Coaching (BALC) emerged as a consequence of asking leaders and managers across HSBC how they wanted to improve their agile leadership. Our proposed solution hit a sweet spot because we were 100% oversubscribed at the start and interest just kept growing during the three months of the structured learning events. The 'secret […]
