BOOK A CALL

October 6, 2021

What does focussing on culture mean to XYZ Consulting?

By Russ Lewis. Published online October 6, 2021

We have some mid-tier consultants in at the moment who are "focussing on culture." Since we don't separate culture from delivering value to customers, I asked what that meant in practice.

Apparently:

"A generic scheme of manoeuvre could involve a diagnostic that looks at things like empowerment, psychological safety, collaboration, purpose, customer centricity… then based on findings a series of activities that will help shape mindsets and move collective behaviour in the right direction."   

I bet you want to hire these consultants, right?

Categories:
Newsletter signup

    Recent Posts

    Invitation to collaborate in transformation research project

    This is an invitation to join the pathfinder cohort and help develop the Tensions Management approach so organisations that are struggling, can benefit, level-up, thrive and prosper. Collaborators will apply Tensions Management techniques to solve real issues in their organisations as part of a global action learning research study. The knowledge applied is not new, […]

    Read More
    Levelling-up digitally disadvantaged public and third sectors: Tensions Management research

    Ever wondered why managers struggle to overcome resistance to change? Why institutions consistently talk about improvement but cannot increase operational efficiency? And why do some sectors perform so badly when compared with others? Tensions Management is a better way to overcome resistance to change, as it addresses social and technical factors simultaneously. Dr Russ Lewis […]

    Read More
    Explaining organisational resistance to change

    Flawed Advice and the Management Trap, Chris Argyris, 2000 Social tensions in organizations prevent people from doing what they privately believe to be right. People espouse one model but employ another; they do not walk the talk. The gap between words and actions is compounded (by repetition) to become the infamous strategy – execution gap […]

    Read More
    How to restore Teams Wiki data after Jan 2024

    Microsoft killed Wiki on Teams - who knew they would delete our data too - here's how to restore it

    Read More
    Transformation research update

    'Managing Tensions not People' as transformation method research update at the end of 2023 This time last year I was searching through the ambidexterity literature for tensions other than the usual explore-exploit. I built a website to publish my progress online, which I think was a diversion! Literature research update I found more than 70 […]

    Read More
    The HOW of Transformation

    The HOW of Transformation recorded at the Global Digital Transformation Summit in Berlin 2023 Summary Managers who manage tensions enjoy greater performance, especially in complex and dynamic environments. In this 36-minute talk: I tell the story of Transport for London's transformation from a one-sided fares Operator to an integrated Developer-Operator. And show how technologists using […]

    Read More
    September 9, 2020
    Context is Key

    Every organisation has a particular set of problems created by the thinking system employed by its managers.Humble leaders seek ways to improve themselves and their management teams. By opening themselves to learning and self-discovery, they see the flaws in their systems. This brings understanding, which makes what needs to change quite obvious.This is the normal […]

    Read More
    May 15, 2014
    Slothful Lessons in Agile

    Slothful Behaviour is Good If ever an animal captured the principle of "maximising work not done", it must surely be the sloth. A curiously slothful practitioner of business agility. Strangely endearing and charmingly enigmatic, sloths are surprisingly inspiring. There exists a Sloth-Club which was formed "to promote slothful behaviours" such as ecology, economy and vegetarianism […]

    Read More
    April 28, 2023
    Collaboration versus simplification for organisational change

    One of my favourite books on organisational change is ‘Who Moved my Cheese?’ It’s short, and mice looking for cheese to eat is an appealing analogy. It’s a model for managers because it covers four theoretical outcomes of change. Those outcomes are: what happens if I (or we) do, or don’t make this change, what […]

    Read More
    1 2 3 14
    Copyright Russ Lewis 1994-2025
    linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram