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October 6, 2021

What does focussing on culture mean to XYZ Consulting?

By Russ Lewis. Published online October 6, 2021

We have some mid-tier consultants in at the moment who are "focussing on culture." Since we don't separate culture from delivering value to customers, I asked what that meant in practice.

Apparently:

"A generic scheme of manoeuvre could involve a diagnostic that looks at things like empowerment, psychological safety, collaboration, purpose, customer centricity… then based on findings a series of activities that will help shape mindsets and move collective behaviour in the right direction."   

I bet you want to hire these consultants, right?

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